We wanted to take a moment to update you on an ongoing issue that some of you might be experiencing. A fix is under way.
All main functions are operating normally.
Current Situation
We are currently dealing with an unexpected maintenance issue affecting certain functionalities on our platform. Specifically, you might notice disruptions with the following features:
• Screensaver Upload: Some users may be unable to upload new screensavers.
• Sundown and Weather Updates: These features might not display the latest information.
• Calendar updates: Automated calendar updates may now have the latest updates.
What Caused the Issue?
The root of the problem is an encryption error within Microsoft Azure, our datacenter provider. This issue is affecting our ability to maintain these specific functions properly. We have been in touch with Microsoft and are awaiting their engineers to resolve the problem.
What’s Next?
Unfortunately, Microsoft has not provided us with an exact timeframe for the fix. However, based on our discussions with them, we expect the issue to be resolved either today or tomorrow, depending on how quickly their team can implement the necessary repairs.
Keeping You Informed
We understand how crucial these features are for your daily operations, and we sincerely apologize for any inconvenience this may cause. Rest assured, we are closely monitoring the situation and will keep you updated with any significant developments.
Thank you for your patience and understanding as we work to get everything back to normal.
Best regards,
The Support Team at How Many Strokes
All other services are up and running as normal.
You can always check the status HERE.